One of the most important positions for the successful work of a diagnostic center is an administrator. That’s why it is important to choose the person for this post considerably and responsibly.
For this position we recommend to choose a responsible, welcoming, charismatic and competent woman. It’s preferable for her to have secondary medical education. Especially important is that this person be honest and trustworthy.
Your trust to the candidate for administrator’s post is a key factor at their selection.
Responsibilities of administrator:
- Answer phone calls.
Competent, qualified phone answers may increase the number of clients in the center. Predominantly, prior to an appointment for diagnostics, people prefer to specify the information on telephone and the way administrator presents this information to a potential client plays a crucial part. Besides that, communication with clients who have already bought medication and want to correct the intake scheme will be also conducted in a telephone mode.
For this purpose, administrator is provided with instructions explaining the work specificity.
- Medication record-keeping.
Administrator is supposed to trace the availability of medication and make orders for medication purchase in time.
- Schedule medication intake schemes.
During diagnostics a doctor picks the medication according to established diagnosis, and an administrator presents the medication intake scheme to a patient, as the doctor maximally contributes all their time to work with the equipment.
Administrator’s responsibility is to memorize medication intake schemes that are predeterminedly added to computer.
- Payment acceptance:
- payment for patient’s diagnostics;
- payment for treatment measures (medication, frequency compensation, “spectronosods”);
- Additional duties.
If needed, administrator can be involved in work with couriers, organizing of visits and deliveries, work with advertising materials.
For diagnostic center to operate properly, we recommend to hire two administrators, who will change each other during out-of-office work, vacations, medical leaves etc.